IT Desktop Support Microcredential

SUNY Oneonta’s IT Desktop Support microcredential will help you gain the skills required to support a business or organization through desktop support, including effective troubleshooting, data analysis, and hardware and software installation. You will also gain valuable communication and problem-solving skills and develop proficiency in understanding a constantly changing technological environment.

Competencies

Upon completion of the program, you will be able to demonstrate the following competencies:

• ability to complete an office computer software configuration appointment;
• proficiency with the computer imaging process;
• ability to install enterprise software onto client hardware;
• an understanding of cloud storage, managing file retention and versioning;
• ability to assess and troubleshoot Incidents and log into call tracking software;
• proficiency with diagnosing and resolving printer errors;
• proficiency with connecting to remote systems to provide customer support;
• ability to diagnose, resolve and document hardware incidents;
• ability to diagnose, resolve and document network connection incidents;
• ability to diagnose, resolve, and document software Incidents;
• ability to complete an office hardware move, including workstation arrangement and layout with cable management; and
• ability to take an active role in collaborating, teaching and mentoring peers.