Empire Plan Resources
To ensure enrollee access to medications, enrollees will be allowed one emergency prescription refill of up to a 30-day supply for three prescriptions of retail medications and one prescription of specialty medications during a 90-day period. Normal copay rules apply.
The Empire Plan Nurseline is fully prepared to share information with enrollees on various illnesses and triage them to the appropriate level of care as necessary based on the severity of their symptoms. As a reminder, the Empire Plan Nurseline number is 1-877-769-7447, Option # 5 .
To see participating providers, please visit the Beacon Health Options Provider Search site.
Change the location on the top Right, then under “Specialties” select “telehealth services.”
Please note, clients must utilize a state licensed provider within the same state they reside in. If living in NY, clients must utilize a NY licensed provider. (This is different than when a client seeks a face-to-face appointment.) For example, if you live in PA, but go to therapy after work in NY- you cannot utilize that therapist for telehealth. They must be licensed in the state that you live.
Other Help
findhelp.org
* Connects people seeking help and verified social care providers that serve them.
National Institute of Mental Health: Caring for your mental health*
Phone:
NYS Office of Mental Health Emotional Support Line
1-844-863-9314
*The Emotional Support Line provides free and confidential support, helping callers experiencing increased anxiety. The Help Line is staffed by volunteers, including mental health professionals, who have received training in crisis counseling.
Local: Otsego County New York Regional Warm Line
607-433-0661 (local) or 1-800-377-3281
Available Monday through Friday, 4:30 pm - 10:30 pm; Saturday and Sunday, Noon - 10:30 pm
National: The Empowerment Center in New York
1-877-HELP-800 (877-4357-800)
Available Monday through Friday, 8:00 am - 8:00 pm (EST)
Online:
Social Support: Getting and Staying Connected
* Tips for meaningful, emotional connections
Inspire: Online support groups and discussion boards, by topic
* Free to join, via Facebook, Google, or an email address
Lyf app – You're not alone - Support without judgment
* Free, available to download in Google and App stores
Depression & Bipolar Support Alliance
* Free to join
988 Suicide & Crisis Lifeline
Provides 24/7 free and confidential support