COVID Resources

State and County Resources

Keep apprised of COVID-19 by visiting; you can also sign up for email updates about the coronavirus here.

Chenango County - homepage
Chenango County Public Health Department

Delaware County - Please see "Recent Alerts" *updated daily
Delaware County Public Health Services *updated daily

NYS Office of Mental Health Webinar Presentation or Slides from Presentation
NYS Food Pantries, by County

COVID 19 Myths & Facts
Otsego County SNAP Benefits Program

COVID-19 Relief Available to Workers under NYS Law

NYS Department of Labor

Other Help
* Connects people seeking help and verified social care providers that serve them.

Stress Management
Making Connections While Apart


NYS Office of Mental Health Emotional Support Line
*The Emotional Support Line provides free and confidential support, helping callers experiencing increased anxiety due to the coronavirus emergency. The Help Line is staffed by volunteers, including mental health professionals, who have received training in crisis counseling.

Warmline- emotional support

Local: Otsego County New York Regional Warm Line
607-433-0661 (local) or 1-800-377-3281
Available Monday through Friday, 4:30 pm - 10:30 pm; Saturday and Sunday, Noon - 10:30 pm

National: The Empowerment Center in New York
1-877-HELP-800 (877-4357-800)
Available Monday through Friday, 8:00 am - 8:00 pm (EST)


Social Support: Getting and Staying Connected
* Tips for meaningful, emotional connections

Inspire: Online support groups and discussion boards, by topic
* Free to join, via Facebook, Google, or an email address

Lyf app – You're not alone - Support without judgment
* Free, available to download in Google and App stores

Depression & Bipolar Support Alliance
* Free to join

Empire Plan Resources

Cost Sharing Waivers for COVID-19 Testing
Enrollee cost sharing requirements for COVID-19 testing at approved locations are waived. In addition, copays, coinsurance, and deductibles for visits associated with COVID-19 testing are waived, whether the testing is provided in a health care provider's office, an urgent care center, or an emergency department. This cost share waiver applies to all active Empire Plan enrollees, early retirees and Medicare eligible retirees.

Early Prescription Refills
To ensure enrollee access to medications, enrollees will be allowed one emergency prescription refill of up to a 30-day supply for three prescriptions of retail medications and one prescription of specialty medications during a 90-day period. Normal copay rules apply.

Managing Coronavirus Anxiety
Visit the Beacon Lens at for advice and tips on managing stress and anxiety due to coronavirus. Additional online resources on this topic are available in a guide from the NYS Office of Mental Health and at the Centers for Disease Control.

The Empire Plan Nurseline is fully prepared to share information with enrollees on the COVID-19 virus and triage them to the appropriate level of care as necessary based on the severity of their symptoms. As a reminder, the Empire Plan Nurseline number is 1-877-769-7447, Option # 5 .

To see participating providers, please visit the Beacon Health Options Provider Search site.
Change the location on the top Right, then under “Specialties” select “telehealth services.”

Please note, clients must utilize a state licensed provider within the same state they reside in. If living in NY, clients must utilize a NY licensed provider. (This is different than when a client seeks a face-to-face appointment.) For example, if you live in PA, but go to therapy after work in NY- you cannot utilize that therapist for telehealth. They must be licensed in the state that you live.

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