Remote Resources

Did you know that you can do the following by going to our ServiceNow Self-Service Portal at https://oneonta.service-now.com/sp?

  • You can search our Knowledge Base for information and how-to's for many of the services and software that Information Technology Services offer.
  • If something is broken and not working right you can Report an Incident to us.
  • If you need access to something or have a question for us, you can check out our Service Catalog and Submit a Request to us.
  • You can also check on the status of any of your open Incidents and Requests in the View Status page.

Microsoft Access currently does not support the Mac OS X Operating System. Students who need to use Microsoft Access can access the program in our Remote Lab and Windows Virtual Desktop Environments.

Student Resources

Information Technology Services has a limited number of laptops that are available to be loaned out to students who are in need of a device. To apply for a student laptop loan please visit our Student Laptop Loan Request form.

Remote Lab Availability is 7 days a week from 8:00AM to 11:00PM. Please visit our Remote Lab Self-Service Knowledge Base Article for more information on how to access our Remote Lab.

IT Services has deployed a subset of apps into the cloud with Windows Virtual Desktop (WVD). WVD is a desktop computer service running in the Microsoft cloud running Windows 10. For more information about how to access the Windows Virtual Desktop Environment please visit our Connecting To Windows Virtual Desktop Self-Service Knowledge Base Article.

For more information about our Computer Labs, you can go to our Fall 2020 Computer Lab Status and Software Titles Self-Service Knowledge Base Article.

Visit OnTheHub to find free and discounted software for students and staff.

AutoDesk offers free educational licenses for AutoCAD, Maya, and many of their products to students.

SUNY Oneonta is offering Maple 2020 for Student use. Please visit our Maple 2020 for Students Self-Service Knowledge Base Article.

SUNY Oneonta is offering Minitab 19 for Student use. Please visit our Minitab 19 for Students Self-Service Knowledge Base Article.

Microsoft offers a fully-featured, extensible, free IDE for creating modern applications for Android, iOS, Windows, as well as web applications and cloud services. Please visit our Visual Studio 2019 Community Self-Service Knowledge Base Articles below for more information:

A New Student Focused Website

A website has been put together by the SUNY Online team that includes: Resources for Success in Your Online Course; Resources for Active Military and Veteran Students; Mental Health, Nutrition, and Technology Resources; as well as links to the Support Guides for Working with Blackboard, BrightSpace, Canvas, and Moodle.

Access the website at: https://online.suny.edu/covid19/students/

SUNY Online Helpdesk Open

The SUNY Online Helpdesk is available to assist students on our campus with technical support for Blackboard, including how to access their courses using online tools/technology. Staff are available through the SUNY Online Help Desk for the following hours:

Monday – Friday: 7:00am-midnight EST
Saturday: 10:00am-8:00pm EST
Sunday: 10:00am-9:00pm EST

Access the helpdesk at: https://online.suny.edu/help/.

We also provide a Student Orientation to Blackboard. All current Oneonta students have been enrolled in this self-paced course. If you feel that you require any instruction on utilizing Blackboard, please use this resource. You can find the course on the Blackboard Home Page (my.oneonta.edu) under “My Organizations”.

Library services and resources are available online. See the Library's Enhanced Services, Resources & Updates page for more information.

Microsoft Office Lens is a way to scan documents using your cell phone’s camera. This app which is available for both android and apple devices allows you to scan the document and upload it directly to a folder in your OneDrive. It will also give you options to save to your device or share with another app on your phone. Download more information about Microsoft Office Lens.

Your SUNY Oneonta Office 365 Account allows you to install Microsoft Office 365 ProPlus on up to 5 personal devices. Instructions on how to install Microsoft Office 365 ProPlus on your personal devices.

Microsoft Office 365 ProPlus will install the following programs on your computer:

  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft OneNote
  • Microsoft Access (Windows Only)
  • Microsoft Publisher
  • Microsoft Outlook

To log into the SUNY Oneonta Office 365 portal, please go to https://my.oneonta.edu and login using the Oneonta SSO Login. After logging in, click on the Office 365 & Email link under the Student Links section.

Faculty/Staff Resources

For more information about our Computer Labs, you can go to our Fall 2020 Computer Lab Status and Software Titles Self-Service Knowledge Base Article.

Visit OnTheHub to find free and discounted software for students and staff.

In order to work remotely, you will need:

  • A broadband internet connection
  • A computer, laptop or tablet
  • (optional) Webcam or Microphone

We may be able to supply a laptop, but we cannot provide internet access. If equipment is needed, please contact ITS; employees should not purchase these items in expectation of reimbursement.

SUNY Oneonta offers Adobe Creative Cloud accounts to faculty and staff.

To learn more about how to access the Adobe Creative Cloud on your office device, please visit our How to install Adobe CC on your office computer Self-Service Knowledge Base Article.

To learn more about how to access the Adobe Creative Cloud on your personal device, please visit our Adobe Creative Cloud for Faculty and Staff Personal Devices Self-Service Knowledge Base Article.

A variety of circumstances might require you to be flexible regarding the delivery of course content. Please visit the TLTC's Flexibility in Teaching Modalities for more information.

  • If you need to access applications that can only be used on-campus, such as mapped drives or Banner, you will need to use the Cisco AnyConnect VPN Client software.
  • In response to the decision to move classroom instruction to other modalities such as online delivery, SUNY Oneonta is temporarily waiving the requirement for each employee to have a signed College VPN Policy before access is granted.  Department heads at the College can request VPN access for staff in their department by submitting a Request at https://oneonta.service-now.com/sp. This request should include a list of specific employees in your department that you are requesting VPN access for. Employees on this list will be granted access and a response will be sent with information on how to install and configure the VPN client software. 
  • Please visit ServiceNow Self-Service Portal for more information on how to access the SUNY Oneonta VPN:

Microsoft Office Lens is a way to scan documents using your cell phone’s camera. This app which is available for both android and apple devices allows you to scan the document and upload it directly to a folder in your OneDrive. It will also give you options to save to your device or share with another app on your phone. Download more information about Microsoft Office Lens.

Your SUNY Oneonta Office 365 Account allows you to install Microsoft Office 365 ProPlus on up to 5 personal devices. Instructions on how to install Microsoft Office 365 ProPlus on your personal devices.

Microsoft Office 365 ProPlus will install the following programs on your computer:

  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft OneNote
  • Microsoft Access (Windows Only)
  • Microsoft Publisher
  • Microsoft Outlook

To log into the SUNY Oneonta Office 365 portal, please go to https://my.oneonta.edu and login using the Oneonta SSO Login. After logging in, click on the Office 365 & Email link under the Faculty/Staff Links section.

To synchronize your OneDrive to your computer, please contact the IT Service Desk for assistance and training.

Here are some instructions on how to use the various features that Microsoft OneDrive has to offer:

For the best Audio and Video experience in Microsoft Teams please be sure to disconnect from the SUNY Oneonta VPN before joining your Microsoft Teams meeting.

Microsoft Teams can be used to host virtual meetings and to collaborate with your coworkers.

Here are some instructions on how to use the various features that Microsoft Teams has to offer:

For more information about Microsoft Teams, please visit our Microsoft Teams Tips, Tutorials and Instructions Self-Service Knowledge Base Article.

Please be sure to check back regularly for updates!

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