Frequently Asked Questions

Tutoring is not homework help. However, the tutor will work with the tutee to ensure that they understand the course materials. The tutee should be prepared to do their assignments independently as a result of attending tutoring. Grades must reflect the tutee’s own work, not the work of a tutor.

Peer tutoring focuses on course content. It is offered by current undergraduate (and sometimes graduate) students who have taken the course you're taking.

Professional tutoring or Academic Coaching focuses on the process of learning. Academic Coaches, who have completed a bachelor's or master's degree, work with students on academic issues, such as study skills, test preparation, comprehension strategies, test anxiety management, and time management. Our Academic Coaches can also work with students on writing for their courses.

We provide peer tutors for many 100- and 200-level classes. You may submit a request in Tracktion for appointment-based small-group tutoring.

If the course for which you wish to submit a request is not listed, that may be because we do not offer tutoring for that type of course. Performance-based courses, special seminars, and writing courses are ones for which we do not offer peer tutoring. (Note that you can get writing assistance for any course from our professional staff by requesting a Writing Consultation or Academic Coaching.)

If you have any questions about tutoring for a specific course, feel free to email us at SLC@oneonta.edu.

Tutoring is not homework help. We want to be sure you understand your course work and can complete that work independently as a result of peer tutoring. The peer tutor, therefore, may not help directly with any assignment, including homework, that will be graded or counted in any way toward the final grade for the tutee’s course.

The tutor will work with the tutee to help them grasp underlying concepts and practice solving similar problems so the tutee can build the knowledge and skills necessary to complete graded assignments on their own. For example, a peer tutor might work with the tutees on a developing a study guide that they can use throughout the semester. Or a tutor might help a tutee integrate information from various sources into their notes to increase the notes' usefulness.

Unfortunately, we cannot guarantee that we will be able to find or hire a peer tutor for everyone who requests one. We encourage everyone who needs assistance to put in a request anyway. If we cannot provide a peer tutor (which happens, for example, with infrequently requested subjects), we can discuss with you other services we can provide, such as Academic Coaching or writing assistance.

Remember that your best help for any course will come from your professor. Please be sure you're attending office hours!

Peer tutoring and academic coaching are services provided for enrolled SUNY Oneonta students by Academic Affairs at no additional cost to the students.

Appointment-based tutoring is not designed to handle emergencies. It is designed to be a long-term interaction to help students develop their understanding throughout the entire course.

Initial appointments are usually scheduled at least a day or two in advance so that everyone can be notified. Also, you may be required to attend an INTAKE appointment (see below for more information) before seeing a peer tutor.

If you request a peer tutor and are sent an email saying that you need to meet with one of our professional staff to discuss your needs, that means you're attending an intake appointment. A large percentage of tutees attend these meetings.

During that short appointment, you'll be talking about your academic experiences. The professional staff member you meet with will talk about all your classes with you and talk about ways in which SLC might assist you in succeeding in general. AFTER you attend that meeting, you'll be assigned to your peer tutor(s).

We hire peer tutors from among the current student body, so your peer tutor will be an undergraduate or graduate student currently taking courses at SUNY Oneonta. In the vast majority of cases, tutors have completed the courses for which they are tutoring at SUNY Oneonta and have received a B+ or better in the course. All tutors complete a 2-hour training workshop before working with tutees, and they complete additional training throughout the time they work at SLC. All tutors are working toward completing National Tutoring Association (NTA) basic level certification.

Students aren't permitted to choose specific tutors or academic coaches.

Don't know how to take good notes? Have trouble remembering what you've read? Go blank when you take a test? Don't know how to prepare for a test? Need help with writing? We know how to help!

Our professional Academic Coaches, can help you develop skills that will help you in a variety of courses. You can sign up for a study skills tutor by requesting Academic Coaching using the same application form you use for requesting a peer tutor for a class.

We offer credit-bearing study skills courses: PROF 120, College Learning Strategies; PROF 112, Study Skills: Resource Management; PROF 113, Study Skills: Academic Reading Strategies; and PROF 114 - Study Skills: Test Taking Strategies.

We also offer a series of online study skills that provide LEAD credit. Learn how to participate here.

Absolutely! Please note that there is an AOP tutoring program that is different from the SLC peer tutoring program. However, EOP, ACE and CAMP students are still welcome to use the SLC peer tutoring resources in addition to the EOP/ACE services.

If you want an SLC tutor, you will need to sign up for that service using the Tracktion website.

You can request an appointment for small-group tutoring, and we will fulfill your request if a tutor is available.

To request appointment-based peer tutoring or academic coaching, you will use Tracktion, our online scheduling service. Use Internet Explorer, Edge, Firefox, or Chrome browser on a desktop or laptop to access this site -- DO NOT USE A PHONE OR TABLET or the Safari browser.

Be sure to fill out all the information screens; without all your information, we won't be able to assign you a tutor.

The matching process is not automatic. Your request is handled by a live human being. If we're able to provide a tutor for you, we will make the match as soon as we can.

Immediately after you complete the sign-up process in Tracktion, you should receive a confirmation email at the address you provided explaining what will happen next. If you don't receive an email within a few minutes, check your SPAM folder. If it's not there, you should email SLC@oneonta.edu.

Due to Covid-19, all peer and professional tutoring for Spring 2021 will be held online in Microsoft Teams.

If you're going to miss your appointment, you MUST notify your tutor or coach in advance via your Oneonta email account. Twenty-four hours' notice of a cancelation is required. Failure to cancel 24 hours in advance will result in your session being marked a no-show. When you have two no-shows recorded, you will permanently lose your appointment for the semester and will not be permitted to reschedule.

We only offer tutoring during the week during our posted hours.

For appointment-based tutoring, students must have an appointment, so tagging along isn’t possible.

Where is tutoring held?

For Spring 2021, all peer tutoring and academic coaching will be delivered online via Microsoft Teams.

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