Getting something fixed, installed, painted, cleaned up, mowed, de-iced or otherwise tended to....
The Maintenance & Custodial Work Request System is a clearinghouse of requests for almost anything you can imagine. Our staff are experts in a wide variety of disciplines and can solve just about any problem you might encounter. We have shops for Heating, Cooling & Plumbing, Electrical, Locks & Keys, Paint, Carpentry, Metalworking, Grounds keeping and Automotive Garage / Motor Pool. Our Custodial Team covers millions of square feet in over forty buildings and devote hundreds of thousands of staff-hours to keeping buildings tidy, clean and safe.
Opening a Work Request is pretty straightforward. Follow the link above and select "Submit a Request".
Choose the building where the issue is (or for outdoor problems, the building closest to it) and then enter your name (or the name of a person you are opening the ticket for), contact phone number and email address. Repair Center has only one choice but you must select it - we're working on that - and under Area please select the appropriate room or elevator, exterior, stairwell etc. If in a corridor or other common space, indicate the closest room and then explain in the Request box what the deal is.
When you submit the request, you will receive periodic emails indicating that the work request has been accepted, scheduled and at some point closed. Please feel free to contact the Maintenance Operations Center at 3053 if you need to escalate the request, add details or ask for status. You can also email firstname.lastname@example.org. Obviously work has to go into a queue based on existing workload and the complexity / immediacy of your request, but we'll respond as quickly as we can. In the event that you have some sort of crisis (leaking water pipe, freezing-cold office, infestation of flying monkeys) you can skip the work request and call directly to MOC to let them know you need help right away. You can never provide too much detail - is that pipe leak dripping into a conveniently-placed garbage can or is it gushing into your space like in a World-War-Two submarine movie? How long has the condition existed? Will someone be there to talk to responding Trades Staff? Is that malfunctioning outlet just dead or is it sparking / warm / possessed? The more detail we get, the more effectively we can respond.